Reference

What You Agree To When You Use 7h77

These terms set out the rules that apply to your account on 7h77 — from how you open and fund it, to how withdrawals are processed and what happens if there is a dispute.

Account eligibility applies by regionbKash, Nagad and Rocket coveredWallet verification requiredDispute process outlinedTerms updated with notice

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ACCOUNT PROTECTION

How We Handle Your Account Under These Terms

These terms are not just rules we enforce — they also define what we owe you. Below are the four areas where your account has clear, stated protections under these terms, from how your payment data is stored to how you can close your account at any time.

Payment Data Handling Your bKash, Nagad and Rocket mobile numbers are stored only for transaction matching. We do not share wallet details with third parties outside of required fraud checks.

Account Security Login sessions use OTP verification tied to your registered number. If suspicious activity is detected, we suspend the session and notify you before allowing re-entry.

Data Retention Transaction records are retained for the period required by applicable financial rules. You can request a summary of your account history through the support channel at any time.

Account Closure Rights You may request account closure via live chat or email. Any confirmed balance will be returned to your registered wallet — bKash, Nagad or Rocket — after identity is verified.

TERMS CONTACT

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you want to raise a concern about how a rule has been applied to your account, our support team handles these questions directly. You can reach us through live chat, email or the in-app message thread — whichever is easiest from your phone.

Team online

Live Chat

Start a chat from the account menu. A support agent will pick up your query and can pull up the relevant clause while you wait.

Email Support

Send a detailed message to our support address. Include your registered mobile number so we can match your account quickly and respond accurately.

In-App Message

Use the message thread inside your account dashboard. This keeps a record of your query and our response in one place for future reference.

What These Terms Actually Cover

7h77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms apply the moment you create an account and continue for as long as that account remains open. They cover every action you take on the platform — depositing via bKash, Nagad or Rocket, placing wagers, requesting withdrawals and contacting support. You must be of

1
eligible age under your local law to hold an account; we reserve the right to ask for identity documents at any point to confirm this. Account use is permitted only in regions where access is lawful. If local law in your area restricts online wagering, you
2
carry responsibility for checking that before opening an account. Deposits through bKash and Nagad are matched to your registered mobile number; if the sending number differs from the one on your account, the transaction may be held for manual review. Rocket transfers follow the same verification
3
path. Withdrawal requests are processed after your account identity is confirmed — this may involve submitting a photo of your national ID. We may amend these terms at any time and will post notice of material changes on the platform before they take effect. Continued use
4
of your account after that date means you accept the updated terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Our Terms

These are the questions we hear most when someone wants to understand how these terms work in practice — on payments, account access, disputes and changes to the rules.

Access and account eligibility depend on your local law and the regions we currently serve. Players in areas where online wagering is restricted should check their local rules before opening an account.

Deposits sent from a different bKash number will be held for manual review. Contact support with your transaction reference and registered mobile number to have it cleared.

We post notice of any material changes on the platform before they take effect. Continuing to use your account after that date means you accept the revised terms as published.

Open a live chat or send an email with your account details and the specific clause you believe was misapplied. Our team will review and respond with a written explanation.

Most withdrawals require identity confirmation — usually a photo of your national ID. Once verified, the amount is sent to your registered Nagad, bKash or Rocket wallet.

Yes. Request closure through live chat or email. We will confirm your identity, process any remaining balance back to your registered wallet, and deactivate the account.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfobKash FastMoney InfoLegal InfoFAQ

What You Agree To When You Use 7h77

How We Handle Your Account Under These Terms

How to Reach Us About These Terms

Live Chat

Email Support

In-App Message

Common Questions About Our Terms

01 Do these terms apply differently based on where I am in Bangladesh?

02 What happens if my bKash sender number does not match my account?

03 Can 7h77 change these terms without telling me?

04 How do I raise a dispute about how a term was applied to my account?

05 What documents do I need to provide for a withdrawal?

06 Can I close my account if I no longer want to use 7h77?

Terms & Conditions

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