Reference

How 7h77 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process payments through bKash, Nagad or Rocket, and keep your account secure.

Account data protectedbKash, Nagad, Rocket details handled securelyNo data sold to third partiesYou can request your data anytimeBangladesh-focused policy

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HOW WE PROTECT YOU

Data Handling, Cookies and Account Security at 7h77

We have built our data practices around the way Bangladesh accounts actually work — mobile-first, wallet-linked and session-sensitive. Each of the four areas below covers a specific part of how we handle your information from the moment you log in to the moment you close a session.

Wallet Data Security Your bKash, Nagad and Rocket details are stored in encrypted form. We never display your full wallet number inside the account dashboard after initial verification.

Cookies and Session Tracking We use session cookies to keep you logged in across device switches. You can clear cookies at any time, though this will require you to log in again on your next visit.

Data Retention and Deletion Account data is retained while your account is active and for a period after closure as required by applicable obligations. You may request deletion by contacting support directly.

Requesting Your Data You have the right to ask what personal data we hold. Submit a request via live chat or email with your registered number and we will locate and share your records.

What We Collect and Why We Collect It

7h77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details and account credentials when you register. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference and wallet number to process your request and resolve any disputes. We also collect device identifiers and

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session data to maintain your login state across mobile and desktop — so when you switch from your phone to a browser, your account stays intact. Cookies and similar tools help us remember your preferences and keep the account dashboard loading correctly. We do not share
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your personal data with advertisers. We may share limited data with payment processors like bKash, Nagad and Rocket solely to complete your transaction. We may also share data where required by applicable law. Retention periods depend on account status and legal obligations — inactive accounts are
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flagged for data review after a defined period. Eligibility to use our platform depends on your local law and the regions we currently serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of what we hold, or need to flag something urgent about your account or wallet, our support team is available to help. You can reach us through live chat inside your account dashboard, by email, or through the help form on the contact page. For payment-related data queries — especially anything involving your bKash or Nagad wallet records — mention your transaction reference so we can locate the right records quickly.

Team online

Live Chat

Open the chat icon inside your logged-in account dashboard to speak with our support team directly about any data or privacy question.

Email Support

Send your privacy request or data query to our support email address. Include your registered mobile number for faster account verification.

Help Form

Use the contact form on our help page to submit a formal data request. We aim to respond within a reasonable timeframe under our current policy.

Common Questions About Our Privacy Policy

These are the questions we hear most often from account holders in Bangladesh about how their data is handled, what gets stored when they pay with bKash or Nagad, and how to exercise their rights.

Yes, we store the wallet number you use for deposits and withdrawals in encrypted form. We keep this to process transactions and resolve any payment disputes that arise.

You can request deletion by contacting our support team via live chat or email. We will action the request subject to any legal retention obligations that apply at the time.

Only authorised team members handling account or payment operations can access your data. We do not sell or rent your information to any third party outside of required payment processing.

After account closure, we retain certain records for the period required by applicable obligations. Once that period passes, your data is flagged for secure deletion from our systems.

We use cookies to maintain your login session and remember account preferences across devices. You can disable cookies in your browser settings, but this may affect how your account loads.

Submit a data access request through live chat or our support email. Include your registered mobile number so we can verify your identity before releasing any account records.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 7h77 Handles Your Personal Information

Data Handling, Cookies and Account Security at 7h77

Contact Us About Your Privacy

Live Chat

Email Support

Help Form

Common Questions About Our Privacy Policy

01 Does 7h77 store my bKash or Nagad wallet number?

02 Can I ask 7h77 to delete my personal data?

03 Who can see my account and payment information?

04 What happens to my data if I close my account?

05 Does 7h77 use cookies? Can I turn them off?

06 How do I get a copy of the data 7h77 holds about me?

Privacy Policy

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